Returns and Exchanges
How do I return a purchase I made online?

 

We understand it is difficult to determine how a product is going to fit when looking at it on a computer screen or mobile device. Because of this we've tried to make our return policy as easy as possible. If you are unsatisfied with your purchase in any way, you can return unused items in new condition within 30 days after purchase for a full refund.

If you want to exchange an item you purchased online, please contact us at 604.536.6776, or email at: docksfsweb@gmail.com. Since we always recommend being properly fitted by experts at our physical store location, please note that we do not cover shipping on exchanges. If you are not sure about the fit of a product, we would recommend visiting our location so you can try the product before purchasing.

Source For Sports reserves the right to change this Returns & Exchanges policy at any time.

Limitations
Which items are not accepted to return from my online purchase?

The following items are not returnable:

  • Jocks & Undergarments – hygienic reasons
  • Mouth Guards – hygienic reasons
  • Used Product – it will be up to the discretion of the store to confirm if an item is new or used
  • Special Orders, Custom Orders, and Team Orders
  • Customized Product – including jerseys
  • Pro Return, Used, or Demo inventory that is being sold off – items marked as "-USED" in the description
Returns and Exchange Procedure
How do I return items I've purchased online?

All products being sent back must be in new unused condition, contain all applicable tags and include all manufacturer paperwork (warranty cards). UPC or Serial Numbers must be clearly visible as the Source For Sports store will need to match these tracked numbers to your customer profile for verification.

Before returning your items, call the originating store using the phone number found on the initial invoice or refer to the return label to request a Return Merchandise Authorization (RMA) number. Any returns sent without a RMA number will be rejected and returned back to you. Returns will only be processed if the RMA number is included. To return your order, simply repackage your desired items using its original packaging, affix the return label to the original Source For Sports delivery box, and take your parcel to your local Purolator delivery service. If you do not have a Purolator depot in your area, it is your responsibility to arrange the return shipment with the originating store from which the order was sent from. Once the parcel is received we will refund you in full, minus any shipping costs that may have incurred.

Return Shipping Fees
Does Source For Sports cover shipping fees?

Source For Sports does not cover any return shipping fees, even on defective merchandise. We are not responsible for product defects as we do not manufacture the products we carry. Please see Warranty Information to see if your defective product is covered under warranty.

Return Shipping Address
What is the Docksteader Source For Sports Return Shipping Address?

Refer to your order invoice or return label for the appropriate shipping address from which your items originated from.